Reference

Our Terms, Your Account Rights

5ir operates under a clear set of legal terms that govern how your account, deposits, and withdrawals are handled. Access to our platform depends on your local law and eligible regions — check the conditions that apply to you before continuing.

Account TermsbKash & Nagad CoverageWallet ConditionsEligible Regions Only
5ir Our Terms, Your Account Rights
CONTACT AND HELP

How to Reach Us About Legal Matters

If you have a question about these terms, a dispute on your account, or need to request a change to your registered wallet details, our support team handles these directly. Reach out through the channels below and include your account ID and the wallet number in question.

Live Chat Available through your account dashboard. Raise a legal or account query and our team will pick it up and respond with the relevant policy detail.
Email Support Send your query to our support address with your account ID. We use this channel for formal disputes, policy requests, and wallet verification issues.
Wallet Help Line For bKash, Nagad, or Rocket transaction disputes, contact us with the transaction reference number so we can cross-check against our records.
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is stored securely and is not shared with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. We retain transaction records for the period required under our operational obligations. Here is how we manage key areas of account security and data.

Data Retention

We keep transaction records and account data for as long as your account is active and for a defined period after closure. You can request a summary of your stored data via email support.

Cookie Policy

Our platform uses cookies to maintain your session and remember your preferred payment method — bKash, Nagad, or Rocket. You can adjust cookie settings in your browser at any time.

Account Security

We use OTP verification on login and withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Data Change Requests

To update your registered wallet number or account details, submit a request through email support with proof of wallet ownership. Changes take effect after verification is complete.

Questions About Terms and Your Rights

Common questions we receive about how our legal terms work, what your rights are, and how to act on them.

Yes. Access to 5ir depends on your local law and eligible regions. If online gaming is restricted where you are, you are responsible for understanding those restrictions before opening an account.

Yes. Contact us via email support with your account ID and we will provide a summary of the personal and transaction data tied to your account within a reasonable timeframe.

We place the transaction on hold and contact you through your registered support channel. You will need to verify wallet ownership before the withdrawal is released.

Raise the dispute through live chat or email, including your account ID and the transaction reference. We cross-check against our payment records and respond with findings.

Yes, but it requires verification. Submit a request by email with proof of ownership of the new bKash, Nagad, or Rocket number. We do not accept third-party wallet details.

Start with email support and include your account ID and a clear description of the issue. Formal escalations are handled separately from general account queries and follow our internal dispute process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.